I purchased my hair, I was given a card with care instructions; not something anybody else has offered. What a great fit....the brand of shampoo and conditioner is fabulous. I have made many purchases n the past with other vendors, but this purchase was well worth my money. My hair was installed over a month ago; still looking great. After 3 weeks, I shampooed my hair and got the most compliments. Lots of body and shine. Love, love, love my hair.